The Company uses postal and courier services to deliver Products. Products will be delivered to the delivery address stated in the Order. You are responsible for ensuring that You give the correct delivery address.
You will be required to pay any additional delivery charge incurred in changing the address (for example if the new region for delivery is different to that originally stated). In the event that any new delivery address is in a region where the cost of delivery is less than that originally stated, You will not be entitled to any refund of the excess delivery cost.
The Company makes Products by hand and so Products which are ordered may not be in stock at the time of ordering. The Company will provide an estimate as to when it will be able to dispatch ordered Products. These estimates are not binding on the Company. Time shall not be of the essence in relation to delivery of Products. The Company is not liable for any delays caused by postal or courier services.
The Company shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products, or by non-delivery of the Products (even if caused by the Company’s negligence), nor shall any delay entitle You to terminate or rescind the order unless such delay exceeds 60 days from the estimated delivery time confirmed to You in writing by the Company at the time of creation of the order.
The 20 days estimated of maximum delivery are "Business days" it means that neither weekends or holidays or non working days of the logistic companies are counted plus the country which the order in being shipped. We cannot really estimate an exact day of delivery due all the logistic variables.
If the customer want to get their kits ASAP (1 to 2 weeks), the only way is by using express delivery (which will triple the shipping cost) the customer can request this service by sending us an email.
If you have any questions contact us at camilo @ottodiy.com© 2017 Otto DIY